POLICIES

PAYMENT

We accept Visa, MasterCard, American Express, Discover and PayPal.

 

SHIPPING & HANDLING 

Confirmed orders will be processed and be shipped within 1-5 business days (not including Saturday, Sunday and major U.S. Holidays) via USPS with tracking and insurance. 

All domestic orders over $150, ships for free. We ship internationally.

 

Once an order has been delivered to the carrier, it is the sole responsibility of the customer. The Radder is not responsible for lost, misplaced or stolen packages. Please contact your local post office if a package is missing. 

 

RETURNS & EXCHANGES

Since The Radder is a small shop supporting artists creating one-of-a-kind and small batch made goods, you may exchange if you contact us within 14 days of shipping, except for apothecary, food and sales. No returns. Thank you for your understanding.

 

If an item(s) is damaged during delivery, please contact us immediately. All damages must be reported within 48 hours upon delivery in order to receive a refund from the carrier.

 

PRIVACY POLICY

We will never sell nor share your information with any third parties. We are committed to protecting your privacy. When you purchase from our online store, we request address, email and credit card information to process and ship your order. Orders are process either through Shopify's SSL certified encryption or PayPal's secure systems.

 

TERMS & CONDITIONS

By visiting our site and/or purchasing something from The Radder® LLC, you agree to the terms and conditions as stated on this page and the Terms & Conditions page. If you do not agree to all the terms and conditions of this agreement, then please do not use the online shop of The Radder® LLC. These terms and conditions may change at any time. We reserve the right to update and maintain these terms and conditions without prior written notice. Therefore, we encourage you to review these terms and conditions each time you use this site.